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When to call 999

When to call 999

When to call 999

Most people will either see or be involved in an accident at some point in their lives or may face a medical or mental health emergency.

Knowing what to do next and who to contact can save lives. website.

Life-threatening emergencies

In the event of a medical or mental health emergency, dial 999. When someone is gravely ill or injured, their life is in jeopardy.

The following are examples of emergency situations:

  • Loss of consciousness
  • A sudden confused state
  • Fits that are not stopping
  • Chest pain
  • Breathing difficulties
  • Severe bleeding that cannot be stopped
  • Severe allergic reactions (anaphylaxis)
  • Severe burns or scalds
  • Someone has overdosed or severely hurt themselves. Call 999 as soon as you suspect a heart attack or stroke is happening to you or someone else. Every second matters under these circumstances.

If you or someone else is having a heart attack or stroke, immediately dial 999. In these circumstances, every second counts.

If you believe someone has suffered a catastrophic trauma, such as a serious car accident, stabbing, shooting, a fall from a height, or a serious brain injury, dial 999.

Learn more about urgent and emergency care resources, as well as how to receive immediate mental health assistance.

If you’re not sure what to do

If you need immediate medical assistance or are unsure what to do, dial NHS 111.

They will inquire about the patient’s symptoms in order to provide you with the assistance you require.

If you need to go to A&E, NHS 111 will schedule an appointment for you. It’s possible that you’ll spend less time in A&E as a result of this. This also aids in social isolation.

You can call the NHS 111 team, and they’ll provide assistance or you can reach them online at NHS 111. It is available 24-hrs a day, 7 days a week, 365 days a year.

Online assistance is available through NHS 111.

What happens when you call 999?

Call 999 and don’t panic if it’s a true emergency involving someone who is extremely ill or injured and their life is in danger.

You can use SMS emergency services if you’re deaf, hard of hearing, or have a communication issue.

For additional information or to register your phone, go to the emergencySMS website.

1. Answer questions

Once you’ve been connected to a call handler, you’ll be asked a number of questions to figure out what’s wrong, including:

  • Where are you located (with your area or postcode)?
  • From what phone number are you calling?
  • What happened?

As a result, the operator will be able to select the best response as rapidly as feasible.

Calling 999 does not always result in an ambulance being dispatched. What is appropriate will be determined by the call handler.

It may be safe for you to be examined elsewhere, or you can speak with a medically certified clinical adviser over the phone.

An ambulance will be sent if the situation is life-threatening.

The following are examples of response units that could be dispatched:

  • An emergency ambulance
  • A rapid-response vehicle or motorbike
  • A cycle response unit
  • A community first responder
  • A combination of the above

2. Do not hang up yet

Wait for the ambulance control room to respond. They might ask you a few more questions, such as:

  • What are the patient’s age, gender, and medical history?
  • Is the person cognizant and breathing, or is he or she asleep?
  • Is there any major bleeding or pain in your chest?
  • What is the nature of the injury and how did it occur?

When the person answering your call has all of the information they require, they will inform you.

You may be given advice on how to administer first aid until an ambulance arrives.

3. How you can assist the ambulance crew

You may help the ambulance service by doing a variety of things.

Stay calm, for example, and:

  • Stay with the patient until assistance arrives if you’re in the street
  • If you’re in a dark house, turn on the lights and open the curtains
  • If you’re in a car, turn on the hazard lights
  • If the patient’s situation changes, make another call to the ambulance service.
  • If your location changes, make a second call to the ambulance service.
  • Ask someone to open the door if you’re phoning from home or business, and then direct the paramedics to the area where they’re required.
  • Lock away family pets
  • If you can, note the patient’s GP’s information and gather any medications they are taking.
  • Whether you can, let the paramedics know if the patient has any allergies.

If necessary, contact the patient’s primary care physician. The GP may visit you in the A&E department or call you with crucial patient information. If necessary, contact the patient’s primary care physician. The GP may visit you in the A&E department or call you with crucial patient information.

How to give first aid

If someone is hurt in an accident, make sure that neither you nor the victim are in danger. Make the situation safe if you’re in it.

Assess the casualty when it is safe to do so and, if necessary, call for an ambulance at 999. After that, you can provide basic first aid.

It’s critical to maintain cool and try to gain a sense of the situation.

Try to figure out what the most significant issue is. The most visible issue isn’t often the most significant one.

Prioritize the most life-threatening issues, such as:

  • lack of breathing
  • bleeding
  • shock

If someone is not breathing regularly after an accident, call an ambulance and begin CPR as soon as possible.

The recovery posture should be used if a person is unconscious but breathing and has no additional life-threatening disorders.

After that, check for shattered bones and other injuries.