Once you’ve been connected to a call handler, you’ll be asked a number of questions to figure out what’s wrong, including:
Where are you located (with your area or postcode)?
From what phone number are you calling?
As a result, the operator will be able to select the best response as rapidly as feasible.
Calling 999 does not always result in an ambulance being dispatched. What is appropriate will be determined by the call handler.
It may be safe for you to be examined elsewhere, or you can speak with a medically certified clinical adviser over the phone.
If the situation is life-threatening, an ambulance will be dispatched.
The following are examples of response units that could be dispatched:
An emergency ambulance
A rapid response vehicle or motorbike
A cycle response unit
A community first responder
A combination of the above
2. Do not hang up yet
Wait for the ambulance control room to respond. They might ask you a few more questions, such as:
What are the patient’s age, gender, and medical history?
Is the person cognizant and breathing, or is he or she asleep?
Is there any major bleeding or pain in your chest?
What is the nature of the injury and how did it occur?
When the person answering your call has all of the information they require, they will inform you.
You may be given advice on how to administer first aid until an ambulance arrives.
3. How you can assist the ambulance crew
You may help the ambulance service by doing a variety of things.
Stay calm, for example, and:
If you’re in the street, stay with the patient until help arrives
If you’re in a dark house, turn on the lights and open the curtains
If you’re in a car, turn on hazard lights
Call the ambulance service back if the patient’s condition changes
Call the ambulance service back if your location changes
If you’re calling from home or work, ask someone to open the door and direct the paramedics to where they’re needed
Lock away family pets
If you can, write down the patient’s GP details and collect any medicine they’re taking
If you can, tell the paramedics about any allergies the patient has
If necessary, contact the patient’s primary care physician. The GP may visit you in the A&E department or call you with crucial patient information.If necessary, contact the patient’s primary care physician. The GP may visit you in the A&E department or call you with crucial patient information.
How to give first aid
If someone is hurt in an accident, make sure that neither you nor the victim are in danger. Make the situation safe if you’re in it.
Assess the casualty when it is safe to do so and, if necessary, call for an ambulance at 999. After that, you can provide basic first aid.
It’s critical to maintain cool and try to gain a sense of the situation.
Try to figure out what the most significant issue is. The most visible issue isn’t often the most significant one.
Prioritize the most life-threatening issues, such as:
lack of breathing
If someone is not breathing regularly after an accident, call an ambulance and begin CPR as soon as possible.
The recovery posture should be used if a person is unconscious but breathing and has no additional life-threatening disorders.
After that, check for shattered bones and other injuries.