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This is our Terms and Conditions of Use Agreement (hereinafter referred to as the “Agreement”) for use of the Pure Medical website (“Website”). This Website is not directed to persons under eighteen (18) years of age. The Website is owned by Pure Medical Group Limited (hereinafter referred to as “Pure Medical”). This Agreement applies to all of the products, services and websites offered by Website and Pure Medical, the mobile versions thereof, any Website software that you have embedded on a website or are about to embed (“Widgets”), and any applications (“Apps”) created by Pure Medical whether available through a social networking site or its subsidiaries or affiliated companies (collectively, “Service”). Please note that the availability of any Apps on a social networking site does not indicate any relationship or affiliation between Pure Medical and such social networking site. The information presented on this Website is in no way intended as medical advice or as a substitute for medical treatment. This information should only be used in conjunction with the guidance and care of your doctors. Consult your doctor before beginning any diet, nutrition, or fitness plan offered through the Website. Your doctor should allow for proper follow-up visits and individualise your diet, nutrition, or fitness plan as appropriate. Nothing stated or presented on the Website is intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified health care provider if you have any questions regarding a medical condition, your diet, nutritional supplements, an exercise regimen, or any other matter related to your health and well-being. If you do not agree to be bound by this Agreement, please do not use or access this Website. Pure Medical reserves the right to refuse or cancel your account. We also reserve the right to cancel your membership should you violate any provision of this Agreement or any other posted policy on the Website. The contents of this Website, including the videos, text, graphics, images, and information obtained from Pure Medical’s third-party content providers, sponsors, suppliers, and licensors (collectively “Providers”), and any other materials are to be used for informational purposes only.


By placing your order you are agreeing to the terms and conditions set out below. Use of any functionality of constitutes acceptance of the Terms and Conditions.

Any personal information provided by you is confidential and will not be passed on to any other companies or organisations not affiliated with our online business.

Pure Medical reserves the right to amend these Terms and Conditions without notice at any time. Your continued use of this site after changes are posted will constitute your acceptance of the changes to these Terms.


You must be aged 13 or over to use this Website and by providing information about yourself to Pure Medical, you are representing that you are eighteen years (18) of age or older. If you are thirteen (13) years of age or younger and would like to become a registered member of or provide information about yourself to Pure Medical Website, you are required to have your parent or legal guardian contact Pure Medical prior to use. When ordering and making a payment you will be required to confirm that you are aged 18 or over.

We aim to ensure the prices shown are correct. If an error does occur, we will make every effort to contact you to confirm if you would like to proceed with the order at the correct price.

While every effort is made to supply all items listed online, there are instances where this may not be possible. In these cases, we will contact you and offer a substitute with the same or greater value.

We reserve the right to withdraw or replace products online without notice. Merchandise prices and specifications are also subject to change without notice.

We make every effort to ensure that the information on this website is correct. However, Pure Medical takes no responsibility and shall not be held liable for any information relating to a third party that is incomplete, inaccurate or out of date.

Even where your payment is accepted by our systems, no contract shall exist until Pure Medical has dispatched the items to you.

Pure Medical will not be held responsible for any loss, consequential loss or damage to any individual or business which may have occurred from the use (or misuse) of any product or any information contained on this website.


Payment can only be made using credit/debit cards through our nominated payment gateway or PayPal. We cannot take orders by phone or email.

Card payments are made through a secure server. Pure Medical does not store your financial details. Your personal details are not passed to any third party.

Payment will be taken at the time of ordering.


For full delivery information please read our Delivery Information Page

We always aim to deliver your order promptly but cannot accept liability for delay.

Orders with Next Day Delivery must be placed before 3 pm Monday-Thursday in order for delivery to be made the next day.

Orders for Saturday Delivery must be placed on or before Friday at 3 pm.

Deliveries must be signed for by a person of 18 years or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request ID. We reserve the right to cancel the delivery if the age and identity of the recipient are in doubt.

It is the responsibility of the customer to report goods damaged in transit.

If an order is upgraded beyond standard delivery, to Next Working Day, Next Working Day AM/PM, or Saturday Delivery options, and it fails to be delivered on time (see checkout page for definitions of when these orders will be delivered) you are due a refund of the difference between the standard delivery charge and the upgraded delivery charge.

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.

We shall not be liable to pay any compensation to you, other than any refund as stated above.

No compensation can be offered for loss of wages due to failed or late deliveries.

Customers accept responsibility for the safe storage and use of the products upon receipt. Pure Medical is not liable for damage caused by customer mishandling.


If you wish to return merchandise goods only, they must be returned in their original packaging to;

Please note that return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer. Once the goods are received back in our warehouse, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods.


If you are running late to your appointment, please give us a courtesy call as soon as possible in order to notify our staff, and ultimately ensure that we are still able to accommodate your appointment.

We do uphold a 5-minute rule, in order to be able to accommodate you with an abbreviated treatment. If you are more than 5 minutes late, we may not be able to accommodate, in which you will be asked to reschedule.


Appointments can be cancelled up to 8 hours prior to start time without a penalty fee, and any credits you used to book the appointment will be automatically returned to your account.

If a cancellation takes place within 8 hours of the appointment start time, a late cancellation fee of 25% will be charged to the credit card on file.

Late fees apply to the following service categories: Hyperbaric Oxygen Therapy (HBOT), Cryotherapy, Stem Cell Therapy, Far Infrared Sauna, Photobiomodulation, Cryolipolysis, Blood Ozone Therapy, Compression Therapy, Physio+ and IV Drip Therapy.

We will continue to pre-screen for COVID-19 and we ask that if you are exhibiting symptoms or have been exposed to someone who has tested positive for COVID-19 to cancel or reschedule your appointment with at least 8 hours notice.


Missed appointments will incur a penalty fee of 50% of service.

No-show fees apply to the following service categories: Hyperbaric Oxygen Therapy (HBOT), Cryotherapy, Stem Cell Therapy, Far Infrared Sauna, Photobiomodulation, Cryolipolysis, Blood Ozone Therapy, Compression Therapy, Physio+ and IV Drip Therapy.


A cookie is a small data file stored by your web browser on your computer. It allows us to recognise your computer by associating the identification numbers in the cookie with other customer information you have provided to us. That customer information is stored on our secured database. We use cookies to keep track of what you have in your basket and to remember you when you return to our site. They can also tell us which website you came to us from.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookies are also used in the functioning of the online store section of our site, by keeping track of information you enter into the site (products chosen, delivery address etc) so that it can be passed onto us to generate your order.

By using our website, you agree that we can place these types of cookies on your device. You can choose to accept or decline cookies (most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer). This may however prevent you from using this website.


Pure Medical is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or where we have your express permission to do so. We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your expressed permission.

Pure Medical does not collect Personal Information about you, except when you provide it to us. When you submit your Personal Information you will be asked to consent to the processing and transfer of your Personal Information. If you would prefer that we don’t collect any Personal Information from you, please do not provide us with any such information. We will use the Personal Information you provide us only for the purposes of processing your orders and responding to any comments or questions you have.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain nonpersonally identifiable information concerning your use of, such as information regarding which of our pages are most popular and general website administration.

We may also use your information to tell you about our products, promotions and special offers that may be of interest to you, by email, mail or by telephone. In particular, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. All customers are given the opportunity to opt-out of receiving such further information that they give by contacting customer services here.

We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.

Sensitive information is not sought through this website. Sensitive information includes data relating to race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you do provide sensitive information, by providing that information you explicitly consent to us using it for the purposes for which it has been provided.


All content included on this website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Pure Medical, our affiliates or other relevant third parties.  By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Pure Medical.


These Terms and Conditions shall be subject to and interpreted in accordance with the laws of England. Our failure to enforce a right does not amount to a waiver of it.